After you move, how to change your address everywhere: a checklist for moves within B.C. (using Victoria as an example)

1. First, a few terms

Residential address (also called home address). The place where you actually live. When a form asks for your residential address, give the address where you really live; do not use a friend's address just because it is easier for getting mail.

Mailing address. Where your mail is sent. It can be different from your residential address, for example if you get your mail at a post office box (PO Box). Many forms ask for the two separately.

Service address. The place where your electricity, gas or internet is actually connected. If you only change where the bill is sent, the service may stay at your old home, and you may still be charged for the electricity at the old home.

Billing address and shipping address. Common when you shop online: the billing address goes with your credit card, and the shipping address is where the parcel is delivered. You need to change each of them.

Mail Forwarding. A paid Canada Post service that forwards mail sent to your old address to your new address. It only catches mail that slips through; it does not change your records with any organization for you.

Account holder. The person whose name the account is in. For example, for MSP, only the account holder can change the address (section 7).

Effective date. The date from which a change counts. When you change your address by phone, remember to ask what date it takes effect.

The most important point: government departments do not notify each other for you. The federal government's "change your address" page says it plainly: government systems are not connected, so you have to notify each department separately. The Canada Revenue Agency (CRA) also states that it does not pass your new address on to other government departments.

2. The overall checklist: what to do at four points in time

Below is the overall checklist first; after each item is the section where it is explained in detail. Items required by law and items that are CanDo Studio's suggestions are both marked.

Two weeks before the move

• Make a list: your old address and new address (with the unit number and postal code in full), the moving date and the end date of your old tenancy; and, for each person in your household, which accounts they have and which applications are in progress. (CanDo Studio's suggestion)
• Electricity: arrange your move with BC Hydro online, the earlier the better; it should be done before you move in. (section 3)
• If your home has gas: arrange your move with FortisBC online. (section 3)
• Internet and phone: ask whether you can keep your service at the new address, whether there is a charge, and how to return your old equipment. (section 3)
• Buy Canada Post mail forwarding: if you buy it online, it can start on the 5th day after you buy it at the earliest; if you buy it at a post office counter, on the 3rd day after you buy it at the earliest. (section 4)
• If you need to park a moving truck on the street in the City of Victoria: apply online for a permit to reserve curbside parking; the City needs 5 to 7 business days to process it. (section 3)
• If you rent: arrange a time with your landlord for the move-out inspection, and have your forwarding address ready in writing. (section 5)
• If your children will change schools: ask the school and the school district first. (section 13)
• Home insurance or tenant insurance: find out until what date your old home is covered and from what date your new home is covered. (section 12)

Moving day

• If you rent: unless you and your landlord have agreed otherwise, you must move out by 1 p.m. on the day your tenancy ends; leave the unit reasonably clean, and return all keys and access cards. (Required by law, section 5)
• Do the move-out inspection together with your landlord, and take your own photos too. (section 5)
• Give your landlord your forwarding address in writing, and keep proof that you gave it. (section 5)
• Take a photo of the electricity, gas and water meter readings at both your old and new homes for your records. (CanDo Studio's suggestion)

Within 10 days after the move (licence, vehicle registration and MSP are required by law; BCID and car insurance are ICBC requirements)

• Change the address on your driver's licence (required by law); if you have a BCID, change it in the same days (an ICBC requirement). (section 6)
• If you have a vehicle: tell ICBC (the Insurance Corporation of British Columbia) the address for your vehicle registration (required by law); then go in person to an Autoplan insurance broker to change the address on your car insurance (ICBC requires your policy to always show your current address; it is best to do it the same day). (section 6)
• Change your MSP address (the address on your BC Services Card is changed with it). (section 7)

Within a month (no single deadline; the sooner the better)

• The CRA: change it online and it takes effect right away. If you do not change it, benefits such as the Canada child benefit may stop. (section 8)
• Service Canada: if you receive Old Age Security (OAS), the Canada Pension Plan (CPP), Employment Insurance (EI), the Canadian Dental Care Plan (CDCP) or the Canada Disability Benefit (CDB). (section 9)
• Immigration, Refugees and Citizenship Canada (IRCC): if you have an application in progress. (section 10)
• Voter registration: only Canadian citizens have one. (section 11)
• Banks, credit cards, your employer, insurance companies and online shopping accounts. (section 12)
• Doctors, dentists, pharmacies and PharmaCare drug coverage. (section 12)
• Your children's school. (section 13)
• Pet microchip registration and dog licences. (section 14)
• One month before your mail forwarding ends, check again: who is still sending mail to your old address? Update them one by one. (section 4)

An example. You move into your new home on December 1. For your licence, your vehicle registration and MSP, the changes must be made within 10 days counting from December 1, that is, roughly before December 11 (if you have a BCID or car insurance, do them in the same days). The official sites do not say on which day these 10 days end, so do not wait until the last day; doing it in the first day or two after the move is safest.

3. Two weeks before the move: electricity, gas, water bills, internet, and where to park the moving truck

Electricity: BC Hydro. First check an old electricity bill or the papers you got when you took over the home to confirm which company supplies your electricity; in Victoria it is generally BC Hydro. BC Hydro says that when you move, you should contact it well before your move-in date, so the power is on when you move in and is not cut off. You can submit a request online to move, open or close an account: on that page, click "Request to move or cancel service". BC Hydro does not give a number of days; it only says to contact it well before your move-in date. The official site says to have these ready:

• the login details for your MyHydro online account (if you do not have one, register first);
• the move-in date and move-out date for each address;
• your new address; if you are only closing your account, a forwarding address (BC Hydro sends your final bill there);
• your email address and phone number;
• if you rent, your landlord's contact information;
• the rate plan you want at the new address (if you have a choice).

Opening an account and moving cost money. BC Hydro states: all new accounts and moves are charged a $13.50 fee plus GST, added to your first electricity bill. Some accounts may also need a security deposit. This is BC Hydro's charge; not every electricity company in B.C. charges the same.

Gas: FortisBC. If your new home has natural gas (for example, a gas furnace or a gas water heater), the gas account is with FortisBC. On its website, opening, moving and closing an account can all be done in your online account. FortisBC also supplies electricity, but its website says its electricity service area is in B.C.'s Southern Interior, which generally does not include Victoria. So in Victoria, it is usually "electricity from BC Hydro, gas from FortisBC"; if your new home has no gas connection, you do not need to deal with FortisBC. First check your tenancy agreement and the papers you got when you took over the home to confirm which bills you pay.

FortisBC gas customer service: 1-888-224-2710, Monday to Friday, 7 a.m. to 8 p.m. (B.C. time).

Water, sewer and garbage: contact your municipality. These are generally billed by the municipality, and the bill may be in the name of the landlord or the property manager. First find out whose name the bill is in.

• City of Victoria: The City states that if you are moving, changing your name or changing your mailing address, contact the utility billing department to arrange a special reading. Phone 250-361-0226, email utilities@victoria.ca. The City also states that bills can be sent to the tenant, the property manager or the owner, but the owner is ultimately responsible for any unpaid amount; new tenants do not have to pay unpaid amounts from before they moved in.
• District of Saanich: If you are moving or selling, call to book a special reading. A special reading costs $25, charged to the incoming owner or tenant. Phone 250-475-5445, email utilitybilling@saanich.ca.
• If you live in Oak Bay, Esquimalt, Langford or another municipality, contact your own municipality; do not simply follow what these two municipalities do.

Internet, TV and phone. Before you move, call and ask about these things:

• Can you keep your current plan at the new address? Does a technician need to come?
• Is there a charge for moving the service? What is the charge for? Which part of the contract is it based on?
• On what day will service stop at the old address and start at the new one? How will you be charged for any days in between with no internet, or any days when the two overlap?
• If you do not keep the service, how much is the cancellation fee?
• Which rented equipment, such as modems and routers, do you need to return, where, and within how many days? Keep the equipment serial numbers and your shipping receipt.

If you use an internet phone (VoIP, a home phone that works over your internet connection), also ask: what address does the system have on file when you call 911? Do you need to change it to your new address? (This is CanDo Studio's suggestion: we could not open and read the official page of the Canadian Radio-television and Telecommunications Commission (CRTC) on 911 for internet phones this time, so we do not state any rules here; we only ask you to find out.)

The rules on contracts, cancellation fees and the 15-day trial period are explained in detail in sections 5 (cellphones) and 7 (home internet) of Guide No. 29, New rules for cellphones and home Internet; you may want to read it before you move.

Reserving street parking for your moving truck in the City of Victoria. In the City of Victoria, you can apply for a permit to reserve curbside parking for your move (Reserve Street Parking for Your Move). The City states:

• You can only apply online, and processing takes 5 to 7 business days, because there is a fee and "no parking" signs have to be put up on the street in advance;
• Each permit has a $50 booking fee; metered spaces cost $20 per space per day, and unmetered spaces cost $15 per space per day;
• A standard parking space is about 6 metres long, and most moving trucks take up two spaces (the truck plus the unloading ramp);
• Moving bins can be placed on the street for up to 5 calendar days;
• Once your application is approved, a payment link is sent to your email and you pay by credit card; after you pay, the permit is sent to your email as a PDF.

Related: for home internet contracts, cancellation fees and returning equipment, see section 7 of Guide No. 29, New rules for cellphones and home Internet.

4. Two weeks before the move: buy mail forwarding

Two types of forwarding. Canada Post's Mail Forwarding service comes in two types:

• Mail Forwarding for moves: for people who are not going back to the old address, for example homeowners or tenants who move out.
• Mail Forwarding for temporary relocation: for people who will come back later, for example spending the winter down south, staying somewhere else during renovations, or working in another place for a while.

How much it costs (residential customers, prices on the official site on November 3, 2026). The price depends on three things: how long you forward your mail, how far you move (within the province, to another province, or to the U.S. or another country), and whether the move is temporary. The official price list does not say whether taxes are included.

How long to buy it for. Canada Post recommends buying 12 months, because some mail comes only once a year, such as tax slips, car licence sticker renewal notices, annual statements for financial accounts and membership renewal notices. 4 months is cheaper, and when it is about to end you can renew it for another 4 or 12 months. For example, if you move from Victoria to Langford, both in B.C., 12 months costs $100.75.

Forwarding for several people in your household. Residential forwarding bought online can include up to 8 people's names: the first 4 are included in the basic price, and the 5th to 8th people cost $5 more each ($7 each for forwarding to the U.S. and other countries). If you buy it at a post office counter, you can put up to 4 names on it on the spot; to add more names, you have to add them online. The official site also states that everyone on the same forwarding must have the same old address and the same new address. If someone in your household is moving somewhere else, you need to buy a separate forwarding for them.

When it starts. You need to buy it in advance:

• Online (residential customers): it can start on the 5th day after you buy it at the earliest;
• At a post office counter: it can start on the 3rd day after you buy it at the earliest.

What you need.

• A Canada Post online account, if you buy it online;
• Government-issued photo ID;
• If you are buying it for someone else, proof that you are authorized.

Steps to buy it online: sign in to your account → enter your addresses and identity information → choose how long to forward → pay by credit card. If your identity cannot be verified online, the system gives you a barcode, and you need to take the barcode and your ID to a nearby post office to complete the last step at the counter.

What is not forwarded. The official site lists a number of things that are not forwarded. The most important are:

• Parcels are not forwarded. For example, Priority, Xpresspost, Expedited Parcel and Regular Parcel. The official site states that even if you have bought forwarding, if you are waiting for a parcel, you have to tell the sender your new address yourself. Online orders, medicine mailed by a pharmacy and documents mailed by the government all need to be updated separately.
• Prepaid postage envelopes;
• Advertising delivered by postal area (Neighbourhood Mail), mail addressed "OR OCCUPANT", and mail marked "DO NOT FORWARD";
• Newspapers and flyers delivered by other companies;
• Personal mail sent to places such as office buildings, hospitals, care homes and hotels;
• Mail for two or more businesses that share one address;
• Mail received for you by a private mailbox company.

Mail for the previous resident arriving at their old address (now your home). Canada Post says it is required by law to deliver mail to the address on the envelope, so until senders update their records, mail for the previous resident may still arrive. If the name on the envelope is not yours, write "Moved" or "Unknown" on the envelope and put it back in a mailbox. Do not open other people's mail. If you keep getting other people's mail, you can open a support ticket on the Canada Post website to report it.

A small tip so nothing slips through. Put the end date of your forwarding in your phone calendar, and one month before it ends, look back: whose mail has been forwarded to you during this time? Update them one by one. Each time a forwarded letter arrives, update that sender right away. (CanDo Studio's suggestion)

Moving into a home with a community mailbox: getting the keys. First ask the landlord, the real estate agent or the previous owner for the keys; if they cannot give them to you, fill in the form on the Canada Post website to request new keys: if you have just moved in and have no keys, Canada Post changes the lock and gives you a new set of keys for free. When the keys are ready, you get a notice card; take the card and government-issued photo ID to the post office named on the card. The key envelope says where your mailbox is and your compartment number. Once you submit the request, it cannot be cancelled. See section 11 of Guide No. 73.

→ No. 73 · Canada Post's switch to community mailboxes

5. Moving day: for tenants, a written forwarding address affects your deposit

This section only covers ordinary tenancies covered by B.C.'s Residential Tenancy Act. If you share a kitchen or bathroom with the owner, live in a school residence or live in a co-operative (co-op), the Act does not apply, and the rules below may not apply. For the most a landlord can charge as a deposit, see Guide No. 3, Housing.

1. Move out by 1 p.m. The law states: unless you and your landlord have agreed otherwise, you must move out by 1 p.m. on the day the tenancy ends. When you leave, the unit must be reasonably clean and undamaged except for reasonable wear and tear, and you must give the landlord all the keys, access cards and similar items you have.

2. Always go to the move-out inspection. The law requires the landlord to offer you at least two opportunities for the move-out inspection (condition inspection). After the inspection, the landlord must complete an inspection report, both of you sign it, and the landlord gives you a copy. If the landlord offered two opportunities and you did not go to either of them, you lose your right to get your deposit back. So be there at the agreed time, and take your own photos and videos. Do not simply sign to agree to deductions you do not agree with.

3. Give your landlord your forwarding address "in writing". This is the step people most often miss. The law states:

• Within 15 days after the later of two dates, "the day the tenancy ends" and "the day the landlord receives your forwarding address in writing", the landlord must either return your deposit with interest or apply to the Residential Tenancy Branch (RTB) for dispute resolution to keep the deposit.
• The law says "in writing". Just telling the landlord your new address out loud does not count as giving your forwarding address in writing.
• If you have not given the landlord your forwarding address in writing within one year after the tenancy ends, the landlord may keep the deposit, and your right to get it back is gone. This is what the law itself says; it is not a "maybe".

4. How to give it so that it counts. The RTB has a ready-made form for giving your landlord your forwarding address in writing: RTB-47, Tenant Notice of Forwarding Address. There is also RTB-41, for proving that you did give the RTB-47 to your landlord. The RTB says the forwarding address must be served in a way the law recognizes. Among the methods recognized in section 88 of the Residential Tenancy Act, the common ones are:

• giving it in person to the landlord, or to the landlord's agent (such as the property manager);
• sending it by ordinary mail or registered mail to the address where the landlord lives, or the address where the landlord carries on business as a landlord;
• putting it in the mailbox or mail slot at the landlord's address;
• attaching it to the door or another noticeable place at the landlord's home.

To give it by email, the other party must have agreed in writing in advance to receive documents by email (for example, if you both signed RTB-51, the address for service form). If you are not sure, use one of the methods above and keep proof: the registered mail receipt, a signature from the other person when you hand it over in person, or a photo when you put it in the mailbox.

5. When the landlord is considered to have "received" it. Section 90 of the Act says: if it is mailed, it is considered received on the 5th day after it is mailed; if it is put in a mailbox or mail slot, on the 3rd day after it is put there; if it is attached to the door, on the 3rd day after it is attached (if the other person actually received it earlier, the earlier date counts).

An example. Your tenancy ends on November 30. On December 2, you send the RTB-47 to your landlord by ordinary mail. Under the law, your landlord is considered to have received it on December 7. December 7 is later than November 30, so the 15 days count from December 7, and your landlord must return the deposit, or apply to the RTB to keep it, by about December 22.

6. If the landlord does nothing within 15 days. The RTB states: you can make a "direct request" application to ask for your deposit back, and the landlord may be ordered to pay you double the deposit. The RTB also states that you can only file the direct request once 20 days have passed since the tenancy ended and you gave your forwarding address.

7. If several people share one tenancy agreement. The RTB states: if one of the co-tenants moves out first, the deposit is only returned after everyone has moved out and the inspection is done.

8. Interest on the deposit. When the landlord returns the deposit, interest must be calculated as required. The RTB website has a deposit interest calculator you can use to work it out yourself first (link at the end of this section).

9. If you are not sure, ask the RTB first. RTB phone numbers: Victoria 250-387-1602, Lower Mainland 604-660-1020, elsewhere in B.C. toll-free 1-800-665-8779; Monday to Friday, 9 a.m. to 4 p.m., and 11 a.m. to 4 p.m. on the last Wednesday of each month; closed on statutory holidays; email HSRTO@gov.bc.ca. RTB staff explain the rules but cannot provide legal advice.

Related: for the most a landlord can charge as a deposit, finding a home and applying for housing assistance, see Guide No. 3, Housing.

6. Within 10 days after the move: driver's licence, BCID, vehicle registration and car insurance (ICBC)

This is required by law. B.C.'s Motor Vehicle Act states:

• If you hold a driver's licence and your address changes, you must notify ICBC within 10 days, giving your licence number, your old address and your new address (section 31);
• If a vehicle is registered in your name and your address changes, you must also give ICBC your old and new addresses within 10 days (section 14). This applies to owners, and to lessees who have signed a written lease for a term of at least one month and whose name is on the vehicle registration; renting a car once for a weekend or using car sharing does not count.

ICBC's own wording is: when you move within B.C., you are required to give ICBC the address of your new home within 10 days; whenever you change your address, you should make sure your vehicle licence, registration and insurance are up to date to keep your coverage. In other words, the 10 days for your licence and vehicle registration come from the Motor Vehicle Act; the 10 days for a BCID is ICBC's requirement, because these two sections of the Act do not cover a BCID; and neither the law nor ICBC gives a separate number of days for car insurance, but if your policy is not up to date you may not be covered after a crash, so it is best to change it on the same day as your licence (CanDo Studio's suggestion).

Changing the address on your driver's licence: three ways. ICBC states that you can change the address on your driver's licence online, by phone, or at a driver licensing office.

• Online: use the B.C. government's online address change service, Address Change BC (explained in section 7). According to its FAQ page, to change your licence address online you need: your full name, your old and new residential and mailing addresses, your date of birth, a daytime phone number, your moving date, your driver's licence number and your ICBC security keyword. The system may also ask for your height and weight, because they are printed on your licence and are used to confirm that it is you. If you have forgotten your security keyword, call ICBC at 250-978-8300 or toll-free at 1-800-950-1498.
• By phone: call ICBC's driver licensing line. From B.C., the rest of Canada and the U.S., call toll-free 1-800-950-1498; in Greater Victoria, call 250-978-8300; Monday to Friday, 8 a.m. to 6 p.m., and Saturday, 9 a.m. to 5 p.m.
• In person: go to a driver licensing office; use ICBC's driver licensing office locator to find the nearest one (link at the end of this section).

New address sticker. After the change, ICBC mails you an address change sticker to put on your licence. ICBC says that if you have not received the sticker within two weeks, call or visit a driver licensing office to ask. The Address Change BC FAQ page says it will arrive at your new address within three weeks after your moving date. The two say different things, so it is safer to ask after two weeks.

Changing the address on your BCID: by phone or in person only. BCID is B.C.'s identification card (BC Identification Card), and it is not the same card as the BC Services Card. ICBC states that the address on a BCID can only be changed by phone or at a driver licensing office, not online.

If you do not drive and only have a BC Services Card.

• Photo BC Services Card: ICBC's page says to call ICBC to change it; the B.C. government's MSP page says that people with a BC Services Card can also change it online with Address Change BC (section 7). The two pages say different things. If you change it online, save the confirmation page, and if you have not received the new address sticker after two weeks, call ICBC to ask.
• Non-photo BC Services Card: call Health Insurance BC (HIBC, the office that runs MSP); the phone numbers are in section 7.

Enhanced Driver's Licence (EDL). For the enhanced licence that shows you are a Canadian citizen and can be used as a document for crossing the U.S. land border (Enhanced Driver's Licence), or the enhanced identification card, Address Change BC states that you cannot change the address online; you need to book an appointment at a driver licensing office to have it reissued. The law also says that to change the address on this kind of licence, you must hand in the old card and pay for a new one.

Car insurance must be changed separately, in person. This is the step people most often miss. ICBC states:

• The address on your car insurance must be changed with an Autoplan broker, and you must go in person to sign the documents;
• Your Autoplan policy must always show your current home address and how the vehicle is used;
• If your policy is not up to date, you may not be covered if you have a crash.

The Address Change BC FAQ page also states that if you have car insurance, you need to contact your Autoplan broker directly to change your address. In other words, changing the address on your licence online does not mean your car insurance has been changed too.

When you go to the broker, bring your current policy and explain: what day you moved, what your new address is, and whether your commute and how you use the vehicle have changed (for example, you did not drive to work before, but now you do). Then ask: what date does the updated policy take effect? Will the premium change? Are any other documents needed?

Related: for how to get and upgrade a driver's licence, see Guide No. 6, Driver licensing.

7. Within 10 days after the move: MSP and the BC Services Card

This is also required by law. Section 7.3 of B.C.'s Medicare Protection Act states: if a beneficiary's address changes, they must give their old address and new address to MSP within 10 days. The B.C. government's MSP page also says: if you move within B.C., report your new address to Health Insurance BC (HIBC) right away.

Easiest: use Address Change BC to update two organizations at once. The B.C. government says that if you have a driver's licence or a BC Services Card, you can change your address with ICBC and HIBC together online in one go. Address Change BC has seven steps:

1. Choose the type of address (personal address or business address);
2. Choose which organizations to notify (Who Needs to Know);
3. Enter your old address;
4. Enter your new address;
5. Enter the additional information each organization needs;
6. Check what information each organization will receive, and submit if everything is correct;
7. Confirmation page.

A few key points:

• It can only be used when you move within B.C. If you are moving to B.C. from another province or country, or moving away from B.C., you cannot use it; contact each organization directly (section 15).
• It only updates the ones you actually tick in step 2. It changes your address with the provincial and local government organizations you select; it does not change it with your bank, the CRA or your children's school for you. Save the confirmation page or take a screenshot of it.
• It does not notify your doctor, and it does not notify PharmaCare drug coverage. You need to update these two yourself (section 12).
• Only the MSP account holder can make the change. If a spouse submits it for the account holder, HIBC will not process it. If elderly parents are account holders themselves, their adult children cannot change it online for them.
• If your family is on the same MSP account, one change is enough. The address is changed for everyone on the account; you do not need to report each person. The FAQ says this takes effect immediately.
• If your MSP is managed for you by your employer, union or pension office (a group account): the MSP page states not to use the individual online change form; ask the person who manages the plan at your organization (group plan administrator) to complete a Group Change Request. The Address Change BC FAQ page also reminds you that not every employer will notify MSP for you, so it is best to confirm directly with MSP that your spouse's and children's addresses are correct.
• If you do not want to do it online: call Address Change BC. Vancouver 604-775-0011, elsewhere in B.C. 1-866-775-0011, Monday to Friday, 8 a.m. to 5 p.m.

The address on your BC Services Card. The B.C. government states: for a photo BC Services Card, after you change your address, a new address sticker is mailed to you to put on the card. If you use the BC Services Card app to log in to government websites, the address in your app account is updated automatically.

If you also need to change other MSP information. If, besides your address, you need to add or remove a spouse or child, change your name, change your date of birth or gender, or your status in Canada has changed (for example, you got a new work permit or became a permanent resident), use the online MSP Account Change Request form: it takes about 15 minutes, needs no login password, and uses the account holder's Personal Health Number (PHN) to check who you are. After you submit it, a reference number is shown; processing takes about 21 days, and if more documents are needed, HIBC will write to you.

HIBC phone numbers: toll-free in B.C. 1-800-663-7100; Lower Mainland 604-683-7151. HIBC's contact page gives its hours as Monday to Friday, 8 a.m. to 4:30 p.m. Pacific Time. If you do not want to do it online or by phone, HIBC's contact page says Service BC Centres also accept address changes, so you can go in person.

Related: for how to apply for MSP and how to register if you do not have a family doctor, see sections 2 and 3 of Guide No. 5, Health care in Canada.

8. Within a month: the CRA and the benefits you receive

The sooner the better; do not wait for tax season. The CRA states: if you move, tell the CRA your new address as soon as possible. Do not wait until you file your taxes to change it; the CRA also reminds you that changes to your personal information may directly affect your eligibility for benefits.

If you do not update it: your benefits may stop. The CRA's page on the Canada child benefit (CCB) states that when you move, you need to give the CRA your new address, or your benefit and credit payments may stop; they may stop even if you use direct deposit and your bank account has not changed. Once you update your address, the CRA may recalculate based on the new information and resume your payments, and the payments that were stopped will be paid with your next payment. The CRA's Canada Groceries and Essentials Benefit (CGEB, formerly called the GST/HST credit) is also paid by the CRA, and it also needs your address to be correct.

Four ways to change it:

1. Online, effective right away (fastest). Sign in to your CRA account → choose your individual account (My Account) → click "Profile" → find "Contact information" → click "Edit" → change your address. If you have also changed your phone number and cannot receive the sign-in verification code, you cannot change it online and need to call instead.
2. By phone, updated the same day. Call 1-800-959-8281 (you can call from anywhere in Canada and the U.S., except Yukon, the Northwest Territories and Nunavut). Agents answer Monday to Friday, 8 a.m. to 8 p.m. Eastern Time, and not on public holidays. In B.C. time: in winter (from the first Sunday in November to the second Sunday in March of the following year), 6 a.m. to 6 p.m.; the rest of the year, 5 a.m. to 5 p.m. (From November 1, 2026, B.C. no longer changes its clocks during the year, but the East still does, so the time difference is not the same in winter and summer.) Before you call, have ready: your social insurance number (SIN), full name, date of birth and full address, plus a tax return you have filed, a Notice of Assessment or another tax document; or sign in to your CRA account first. TTY (text telephone for people who are deaf or hard of hearing): 1-800-665-0354.
3. By mail, 4 to 6 weeks. Fill in Form RC325 (Address and Telephone Number Change Request) and mail it to the address on the form. The CRA updates your address 4 to 6 weeks after it receives the form.
4. When you file your taxes. If you file a paper return, or file through a tax preparer using EFILE, you can change your address at the same time. If you file yourself with NETFILE, you cannot change your address.

Changing it for your spouse or family members. The CRA states:

• To change it online for someone else, you must be their legal representative, and use the "Represent a Client" feature in your CRA account;
• To change it by phone for someone else, either the person must be on the phone, verify their own identity and give verbal consent, or you must be their legal representative with full authority;
• To change your spouse's address by mail, you must also be their legal representative, and write the representative's name on the form and sign it.

A married or common-law couple are two people with two CRA files; each changes their own. You cannot sign in with the other person's password and pretend to be them.

Moving expenses may be deductible. The CRA's change of address page mentions that if you moved, you may be able to claim moving expenses on line 21900 of your tax return. Whether you qualify depends on the CRA's explanation of line 21900; this guide does not go into it.

Related: for how to prepare before you call a government phone line and what to do when you cannot get through, see Guide No. 7, Phone directory.

9. Within a month: Service Canada benefits (Old Age Security, Canada Pension Plan, Employment Insurance, dental care, disability benefit)

How you change your address is different for the different benefits Service Canada manages (MSCA is My Service Canada Account, Service Canada's online account):

Calling the phone line. Each benefit has its own phone line. Service Canada's page on changing your information tells you to contact the call centre responsible for the benefits you are receiving; the numbers are on each benefit's contact page: OAS, CPP, EI, CDCP and CDB (links at the end of this section).

Requesting a call back. Fill in a call back request on eServiceCanada, and someone from Service Canada will call you within 2 business days.

Going to an office. Bring acceptable identification, such as a passport, a permanent resident card, a Certificate of Indian Status, or ID issued by a provincial or territorial government; you can also bring two documents that meet the requirements.

Details for OAS and CPP. The OAS page states: in MSCA, on the OAS home page, click "Profile" → "Manage address information" to change your residential address and mailing address; the residential address you change is automatically applied to both your OAS and CPP benefits. The page does not say whether the mailing address is also applied to CPP, so call to confirm after you change it. If you want to receive paper tax slips, the official site reminds you to confirm that the mailing address in MSCA is correct before January 1. Foreign addresses cannot be changed online.

Details for EI. The EI page states: your EI mailing address and phone number must be changed by requesting a call back, calling the phone line or going to an office. Also, if you move to another province or territory, in MSCA click "Employment Insurance benefits" → "Update my personal information" → "Province of residence" to change your province of residence; otherwise you will not be able to see your EI claim information online.

You do not need to change your social insurance number (SIN). On the federal change of address page, the SIN entry only says that people "waiting for their SIN confirmation letter" need to change their address. If you are just moving, you do not need to apply for a new SIN.

Related: for the conditions for Old Age Security, the Canada Pension Plan and other benefits, see Guide No. 9, Pensions & benefits.

10. Within a month: if you have an immigration application in progress (IRCC)

Who needs to change it. IRCC states: only people who have an application in progress with IRCC need to change their address. For example, people who have applied for citizenship, permanent residence, a permanent resident card (PR card), a work permit, a study permit, a visitor visa or family sponsorship, and whose application is not finished yet.

If you do not update it. IRCC states: if IRCC does not have your current email address or mailing address, important documents may arrive late or get lost, and your application may be refused or treated as abandoned.

How to change it. Open IRCC's change of address page, and it will ask you step by step:

• what you applied for: citizenship, permanent residence, a permanent resident card, a pre-removal risk assessment (PRRA), or another application;
• how you applied: online or on paper;
• for citizenship, which type (grant of citizenship, proof of citizenship, search of records, renunciation, or resumption of citizenship);
• where you submitted it: in Canada, in the U.S., or in another country;
• for permanent residence: whether you became a permanent resident within the last 180 days;
• for a PR card: whether you applied online or on paper.

After you answer, the page tells you how to change the address for that application. If none of the options fit, or you run into a problem, use IRCC's web form to change your address.

If your family has several applications, go through it for each one. IRCC's page asks about "one application" at a time and does not say whether changing one covers the whole family. If several people in your family each have an application, go through the page for each application and keep the confirmation after you submit each one. (CanDo Studio's suggestion)

If you have just become a permanent resident, watch where your PR card is sent. IRCC states: if you give IRCC a mailing address in Canada and a photo within 180 days after becoming a permanent resident, your first PR card is mailed to you automatically; if you do not provide both within 180 days, you have to apply for a PR card yourself. If you move during this time, be sure to change your address first.

Other federal documents. The federal change of address page also lists Canadian passports (for people who hold a valid passport), NEXUS cards, firearms licences, pleasure craft licences and more; if any of them apply to you, follow the links from that page to change them.

11. Within a month: voter registration (Canadian citizens only)

Permanent residents, refugees, and people on work permits or study permits do not have the right to vote, so you can skip this section. If you are a Canadian citizen and you move, you need to update your provincial and federal voter registration separately.

B.C. provincial elections (Elections BC). To register as a voter in B.C., you must meet all three conditions: you are a Canadian citizen; you are 18 or older on voting day; and you have lived in B.C. for 6 months.

• Online: use Elections BC's online voter registration system, which you can use both to register and to update your registration. You enter your name, date of birth and address, plus any one of these numbers: your B.C. driver's licence number, your BCID number, the last six digits of your Personal Health Number (PHN), or the last six digits of your social insurance number (SIN).
• By phone: 1-800-661-8683.
• The system states that giving false information is a serious offence under the Election Act, with a maximum fine of $20,000, up to two years in prison, or both. Just fill it in truthfully.

Federal elections (Elections Canada). Elections Canada's Online Voter Registration Service lets you check whether you are registered and update the address on your voter registration. If you are not sure, call 1-800-463-6868. People who are registered receive a voter information card in the mail before an election, which says where and when to vote; if your address is wrong, the card goes to your old address. If you did not update it in time, you can also register or update your registration at the polling station on election day; bring documents that prove your identity and address.

12. Within a month: banks, insurance, your employer, online shopping, doctors and pharmacies

Most of this section is CanDo Studio's suggestions: each of these organizations has its own rules, and there is no single legal deadline.

Banks and credit cards. Go through your chequing account, savings account, credit cards, loans and investment accounts one by one. Different products at the same bank sometimes have separate records. After you change it, ask: "Does this update cover all my accounts with you?"

Your employer. Tell the human resources or payroll department. Your T4 slip at the end of the year and any documents after you leave the job are sent to this address. If you have a workplace pension, tell the pension administrator too.

Home insurance and tenant insurance. Contact your insurance company before you move, and explain: what day you are moving, whether there are a few days when you have both the old and the new home, whether your things will go into storage first, and how many people will live in the new home. Find out until what date your old policy covers you and from what date your new address is covered. Do not assume your old policy will automatically cover your new home. For car insurance, see section 6.

Online shopping accounts: check three places.

• the default shipping address in your account;
• the billing address used when you pay by credit card;
• orders you have already placed that have not arrived yet. If you change your account address after placing an order, that order may not be changed with it. Ask the seller or the courier whether you can change the shipping address.

Remember: Canada Post mail forwarding does not cover parcels (section 4); a parcel delivered to your old address is delivered to your old address.

Doctors, dentists and pharmacies. Address Change BC states that it does not notify your doctor; you need to tell them yourself. Let your family doctor, dentist, usual pharmacy, home care, and any medicine or meal delivery services know, and ask whether follow-up appointments, tests or medicine deliveries you have already booked will be affected.

PharmaCare drug coverage. Address Change BC also states that it does not notify PharmaCare; you need to contact PharmaCare directly to change your address. PharmaCare help desk: Lower Mainland 604-683-7151, rest of B.C. toll-free 1-800-663-7100, Telephone for the Deaf 711; Monday to Friday, 8 a.m. to 8 p.m., and Saturday, 8 a.m. to 4 p.m., with shorter hours on statutory holidays. PharmaCare's contact page does not say exactly how to change your address, so ask when you call. If you are registered for Fair PharmaCare, do not forget this one; if you write, the address is Fair PharmaCare Administration, PO Box 9655 Stn Prov Govt, Victoria BC V8W 9P2.

Older family members. For accounts in an older family member's own name, follow each organization's rules on authorization. Speaking English and knowing the older family member's date of birth does not mean you can change all of their accounts for them (for example, only the account holder can change MSP, and only the person themselves or their legal representative can change their CRA information; see sections 7 and 8).

Other things that are easy to forget. Library cards, community centre and gym memberships, parking permits, newspaper and magazine subscriptions, where charitable donation receipts are sent, and building access. If you receive a housing subsidy, a child care subsidy or other local assistance, ask the organization that pays it directly: if you move, your rent changes or the people living with you change, do you need to report your information again?

Related: for what tenant insurance and home insurance each cover, see section 4 of Guide No. 1, Insurance; for what to check before you buy insurance and sign, see section 10 of the same guide.

13. Within a month: does your child need to change schools? (using Greater Victoria School District No. 61 as an example)

First check which school your new address belongs to. Greater Victoria School District No. 61 states: every address in the district has one elementary school, one middle school and one secondary school, called its catchment schools. Use the School Locator Tool on the district's website and enter your new address to find them. Greater Victoria has more than one school district, and your new address may belong to a different district, so check that first.

If you want a school outside your catchment, you need to apply for a transfer. The district states: if you want to attend a school in District 61 that is not your catchment school, you need to apply for a transfer; whether it is approved depends on the enrolment priorities and whether that school has space. Every transfer application must include proof of your home address.

Transfer dates for the 2027–2028 school year (district website):

• January 25 to 29, 2027: Kindergarten registration and Kindergarten transfer week;
• February 8 to 11, 2027: transfer application week for Kindergarten to Grade 12. You submit a paper form to the office of your child's current school; forms are not accepted before February 8. For the deadline, the district's transfer page says 3 p.m. on February 11, and its registration page says 3:30 p.m.; the two do not match, so submit by the earlier time, 3 p.m.;
• On or before March 12, 2027: the district tells families the results of their transfer applications.
• The district states that applying early gives no advantage; submitting within the set days is enough.

Enrolment priorities (used when there is not enough space):

1. students continuing at the school (re-enrolling students);
2. younger siblings of students in the catchment;
3. children who live in the catchment;
   • (3.5) younger siblings from outside the catchment who are affected by a catchment boundary change;
4. younger siblings of students from outside the catchment;
5. children who live outside the catchment;
6. children who do not live in the school district.

Can your child stay at their current school if you move in the middle of the school year? The district's web pages do not cover this situation separately. The first priority is "students continuing at the school", but ask your child's current school and the district how it applies, instead of guessing. And do not keep using your old address so your child can stay at the old school: transfer applications need proof of address, and your address must be truthful.

What counts as proof of address (as the district states).

• If you rent: a tenancy agreement signed by the landlord with the landlord's phone number on it; plus any two of these: a Canadian bank or credit card statement, a B.C. vehicle registration, a tax return, or tenant insurance documents.
• If you own your home: any two of these: a purchase agreement, your most recent property tax notice, home insurance, or a BC Assessment notice; if you can only provide one of these, add two of the following: a Canadian bank or credit card statement, a B.C. vehicle registration, a tax return, or insurance documents.
• The district states that apart from your address and full name, you can black out other personal information.

Do not forget these. After you move, ask the school to update the school bus and pick-up and drop-off arrangements, and the emergency contacts and phone numbers it has on file. (CanDo Studio's suggestion)

Related: for school enrolment, course selection and school districts, see Guide No. 4, School years.

14. Within a month: pet microchip registration and dog licences

For pets, update at least three places: your vet, the microchip registry and the dog licence. Each of the three is separate; updating one does not mean the other two are updated.

Microchip registration. A pet's microchip only stores a number; you can only be found through the phone number and address in the registry. The BC Pet Registry (run by the British Columbia Society for the Prevention of Cruelty to Animals, BC SPCA) states that you should update your information in these situations: you have moved; you have changed your phone number or email; you are going on vacation; or your emergency or alternate contact has a new phone number or address. It also recommends logging in once a year to check that your information is up to date. Also tell your vet your new details so the clinic can update its records. If your pet's microchip is registered in another database, update it there.

Dog licences. The BC Pet Registry says most municipalities require dogs to be licensed by law; after you move, call your municipality to update your record or ask what to do.

• City of Victoria: all dogs over 4 months old must be licensed; the fine for not having one can be up to $125 per day. When you license a dog in Victoria for the first time, you need to buy the licence in person at one of the locations the City lists, such as City Hall (1 Centennial Square, phone 250-385-5711) or Victoria Animal Control Services (564 David St., phone 250-414-0233); only renewals can be done online. The fee table on the City's page is titled "2025 Licence Fees": if you buy in January or February, $30 for a spayed or neutered dog and $40 for an unaltered dog; if you buy from March to December, $50 for a spayed or neutered dog and $60 for an unaltered dog; a dog spayed or neutered within the past 12 months gets one year free.
• Saanich: all dogs over 4 months old must be licensed; the maximum fine for not having one is $200. Dog licences are renewed every year and cover January to December of that year; since 2023, permanent tags have been issued, and the number stays the same every year. For a new licence, fill in the application online; if you have more than two dogs, call 250-475-5484. Fees: for an unaltered dog, $35 before February 1 and $40 after; for a spayed or neutered dog, $25 before February 1 and $30 after; a replacement tag is $5.
• If you moved from another municipality and your dog already has that municipality's licence: neither Victoria's nor Saanich's dog licence page says whether an old licence can be transferred or whether you need to pay again. Call your new municipality to find out, and let your old municipality know too.

Related: for keeping dogs and cats and taking pets into and out of Canada, see Guide No. 10, Pets.

15. Moving out of B.C., or moving to B.C. from another province

You cannot use Address Change BC. It is only for people moving within B.C. If you are moving out of B.C. or moving in from another province, you have to contact each organization directly. You still need to update federal departments such as the CRA, Service Canada and IRCC (sections 8 to 10); if you receive EI, remember to change your province of residence (section 9).

Leaving B.C. permanently: health coverage. The B.C. government states:

• If you plan to leave B.C. permanently, tell HIBC your departure date and new address as soon as possible;
• If you move to another province or territory in Canada: MSP covers you until the end of the month you leave, plus two more months; if you are still on the way and not yet settled, it can be extended for up to three more months. When you arrive in the new province, apply for its health coverage right away;
• If you move outside Canada: MSP only covers you until the end of the month you leave;
• After you leave permanently, you can no longer use B.C. PharmaCare drug coverage;
• Reporting online is fastest: use the "MSP Permanent Move Outside of B.C." online form, which takes about 10 to 15 minutes; have ready the Personal Health Number (PHN) of every family member who is moving. You can also report it by calling HIBC.

If your driver's licence and health card are combined on one card, be careful. When you exchange your licence in the new province, you have to hand in your B.C. driver's licence. If your B.C. driver's licence and BC Services Card are the same card, once you hand it in you will no longer have a health card. The B.C. government gives a few options: wait until the law requires you to exchange your licence (usually 60 to 90 days after you arrive); make a copy of both sides of the card before you hand it in; or ask HIBC for an MSP coverage confirmation letter. The official site also warns that some health care providers may not accept a copy or a confirmation letter and may charge you first; if this happens while MSP still covers you, contact HIBC to ask how to get reimbursed.

Leaving B.C. permanently: your licence and vehicle. ICBC states:

• After you are no longer a B.C. resident, your B.C. driver's licence can still be used for 90 days, to give you time to get a licence in your new location;
• Contact the insurance agent or motor vehicle office in your new location; some places require you to register, plate and insure your vehicle as soon as it arrives;
• Before you leave B.C., go to an Autoplan broker to update your insurance;
• Some places want your driving record, which you can request from ICBC online; it is free and sent to your email.

Buying car insurance in another province: ask about theft surcharges. In provinces such as Ontario, Quebec and Nova Scotia, car insurance can be bought from private insurance companies, and some companies charge an extra amount for vehicles they consider high-risk, waiving it or giving a discount only if you install a tracking device they approve; this is the practice of individual companies, not a national rule. When you get a quote in the new province, tell them the VIN, where the vehicle is parked and what anti-theft devices it has, and ask whether there is a theft surcharge and how to have it waived. See section 10 of Guide No. 57.

→ No. 57 · High-theft vehicles and insurance surcharges

Moving to B.C. from another province. ICBC states: exchange your licence for a B.C. driver's licence within 90 days after moving to B.C.; register, plate and insure your vehicle within 30 days after it arrives in B.C.; for commercial vehicles, do it right away. ICBC also states that you will need to provide proof of your driving experience, and that proof of insurance is not required for people new to B.C. For how to apply for MSP and how long the wait is, see section 2 of Guide No. 5, Health care in Canada.

Related: for exchanging an out-of-province licence for a B.C. licence, see section 8 of Guide No. 6, Driver licensing; for health coverage in each province and how to move it over, see section 1 of Guide No. 5, Health care in Canada.

16. If your family runs a business, change the business address separately

Do Address Change BC twice. It states: if you are moving both your home and your business, you need to do it twice, once for your personal address and once for your business address.

• For corporations, sole proprietorships and general partnerships registered with BC Registries, change the registered address on the BC Registries website; contact other organizations directly.
• Only BC Registries charges for the address change itself: $20 for a company address change and $15 for a society address change.

Change your CRA business account separately. Your personal CRA address and your business address (for GST/HST, payroll deductions and so on) are separate. The CRA states:

• Online: sign in to your CRA account → choose Business account → "Profile" → "Manage addresses";
• By phone: 1-800-959-5525, Monday to Friday, 8 a.m. to 8 p.m. Eastern Time (in B.C., 6 a.m. to 6 p.m. in winter and 5 a.m. to 5 p.m. the rest of the year; for when winter starts and ends, see section 8). Have ready your business number (BN), business name and full address, plus a recent tax document, or sign in to your business account first;
• By mail: send a signed letter to your tax centre, stating your business name, BN, old address, new address, the effective date and which accounts to change.

City of Victoria business licence. The City of Victoria states: if your business location changes within the City of Victoria, fill in the general business licence application form stating what you want to change, and email it to businesslicence@victoria.ca, or mail it or drop it off to the business licence clerk at City Hall. After the departments review it again, you are issued a new business licence. If you move out of the City of Victoria, ask your new municipality whether you need a separate licence.

Related: for starting a company and running a business in Canada, see Guide No. 8, Starting a business.

17. What to say on the phone or in writing; what to do if you missed one

When you change your address, you could start like this:

• "I'm moving on [date]. I need to update my home address and my mailing address."
• "Does this update cover all my accounts with you? Is there anyone else I need to contact?"
• "Could you confirm the effective date, and give me a reference number if there is one?"

When you call the electricity, gas or internet company, add this:

• "Please confirm the end date at my old address and the start date at my new address."

When is something really done? Record each organization as one of four statuses: not started, submitted, waiting for confirmation, done. If you clicked submit but got no receipt, record it as "submitted" first; only tick "done" when you get a confirmation email, see the address change in your account, or a staff member tells you it is done. If you did it by phone, write down the date, what was done, the reference number they gave you and the next step. (CanDo Studio's suggestion)

If you have already missed one, update it now. First change the address, then ask that organization: while my address was out of date, was there any mail sent to me, any documents I need to provide, any bills or any payments? If you have an application in progress, explain what day you moved and what day you noticed you had missed it, and ask them to tell you the next step. Do not assume a deadline stops on its own just because you "did not get the letter".

Related: for how to prepare before you call a government phone line and what to do when you cannot get through, see Guide No. 7, Phone directory.

18. Change of address checklist

Print it out and fill it in item by item. If something does not apply to you, write "N/A". Only tick it once you have confirmed it is done. In the deadline column, items marked ★ are required by law; items marked "ICBC requirement" are what ICBC's website requires; the rest are CanDo Studio's suggestions. You can also note the next step in the receipt column.

Person in charge in your household: ________ Moving date: ________ New address (unit number, postal code): ________________

End date of old tenancy or old accounts: ________ Mail forwarding end date: ________

What it looks like when everything is done: water, power and internet are all working at the new home; the important organizations have all confirmed the change; and the mail, bills, equipment and deposit from your old home are all taken care of.

Related guides

• → No. 3 · Housing
  Finding housing in B.C. and applying for subsidized housing and rent assistance (RAP, SAFER); the usual maximum deposit for an ordinary residential tenancy.
• → No. 2 · First 90 days
  What to do first in your first three months in Canada: your documents, SIN, MSP, a bank account and a phone number, then exchanging your licence, school enrolment and benefits.
• → No. 29 · New rules for cellphones and home Internet
  Why cancelling home internet early may cost a cancellation fee, how to return rented equipment, and the 15-day trial period for new contracts (section 7); before cancelling a cellphone plan, first check whether you got a subsidized phone (section 5).
• → No. 6 · Driver licensing
  How to get and upgrade a B.C. driver's licence; people who move to B.C. to live generally have 90 days to exchange their licence, and which identity and driving experience documents to prepare (section 8).
• → No. 5 · Health care in Canada
  How to apply for MSP in B.C. and how the waiting period works (section 2); registering first if you do not have a family doctor (section 3); how public health coverage works in each province (section 1).
• → No. 7 · Phone directory
  What to prepare before you call government lines such as the CRA, Service Canada and IRCC, and what to do when you cannot get through.
• → No. 9 · Pensions & benefits
  The conditions for OAS, GIS and CPP and how to start receiving them, and what to ask before you leave Canada for a long time.
• → No. 1 · Insurance
  What tenant insurance and home insurance each cover (section 4), and what to check again before you sign a policy (section 10).
• → No. 4 · School years
  In B.C., finding your school district and catchment school by your actual address, the five steps to enrol and the documents to prepare (section 5), and other options besides your catchment school (section 6).
• → No. 10 · Pets
  Dog licences depend on the city you live in, so check the local rules again when you move to another city (section 1); what to prepare when taking pets into or out of Canada and flying with them.
• → No. 8 · Starting a business
  Whose name the business is registered in, which licences it needs, and how to keep records and file taxes on what you earn; the order of steps for self-employment in B.C. (section 8).
• → No. 49 · Checking and disputing your bills
  How to check and dispute power, gas and water bills that seem wrong around a move, and who to complain to.
• → No. 57 · High-theft vehicles and insurance surcharges
  If you buy car insurance in another province, some private insurers charge a surcharge on high-theft vehicles and waive it only with an approved tracking device; and in B.C., how the risk of theft is factored into car insurance, and reporting a stolen vehicle to the police and then to ICBC.
• → No. 73 · Canada Post's switch to community mailboxes
  If you have moved into a home with a community mailbox and have no keys: who to ask first and how to request new keys for free (section 11); Canada Post's switch to community mailboxes: whether and when your home will change, and how to get your mail and packages afterwards.

Main official links in this guide

Below are all the official links used in this guide: the first 28 are the ones used most, and the other 37 are listed in the order they appear in the guide. The rules, phone numbers, prices and dates in this guide come from the web pages of the federal government, the CRA, Service Canada, IRCC, ICBC, the B.C. government, the B.C. Laws website, Address Change BC, Canada Post, BC Hydro, FortisBC, Elections BC, Elections Canada, the City of Victoria, the District of Saanich, School District 61 and the BC Pet Registry, all read on November 3, 2026; for online forms, search tools and the contact pages for each Service Canada benefit, we only list the links. There are a few things we could not check: the RTB-47 form is a PDF file that we did not open and read, so this guide does not say which fields are on the form; we could not open the CRTC's page on 911 for internet phones, so section 3 only suggests that you ask; and we did not check the amount of BC Hydro's security deposit or whether FortisBC charges a fee to open an account.